Business Relationship Management

Improve transparency into the total cost, effort and business value of your IT services.

Part of the CA Clarity PPM for IT Governance (ITG) option includes functionality designed to better manage the business-IT relationship.

Clarity PPM for ITG easily creates a portal of service offerings, monitors performance and costs, forecasts demand and tracks service consumption for each business unit customer and ensures that services are aligned to customers’ needs by defining and managing business agreements for IT services.

Business Relationship Management empowers your IT relationship manager with the information needed to demonstrate the value and performance of the IT services, including the status of major initiatives.

CA Clarity PPM for ITG:

• Allows business customers to see clearly (by their line of business) the IT services delivered and their associated costs
• Focuses on service metrics, including scorecards, KPIs and issue escalation stoplights
• Shows service cost information and invoices.

CA Clarity PPM for ITG provides the business executive’s view of IT services delivered and costs charged.

Contrast incurred costs with charged-back costs for services delivered