demand management

Gain Total Visibility Into Supply and Demand

CA Clarity PPM creates a critical connection between the service and project functions of your organisation. It provides a single view through which all demand can be evaluated and managed, while offering total visibility of resource utilisation.

Because project or planned work is only a portion of overall effort, organisations know that capacity planning is ineffective without a view of the service/support work that absorbs precious resources.

CA Clarity PPM enables organisations to:

Capture All Demand on the Organisation

Manage demand of the organisation, across a variety of forms, including project requests, service requests, incidents, ideas for new products and services, strategic initiatives and the casual requests for support that consume considerable resources.

Systematically Collect and Evaluate Ideas

Capture, catalogue, evaluate and approve product or technology ideas, project requests and early-stage initiatives. Once approved, convert ideas into the appropriate project, asset, application or product record within the system, allowing portfolio planning, resource allocation, and time and cost tracking to begin immediately.

Effectively Manage Unplanned Work

Capture incidents and service requests (unplanned work) from your help desk and qualify them for impact, urgency and priority. Requests can be converted into new projects or tasks and then managed with CA Clarity PPM to build schedules, allocate resources, track milestones, and manage deliverables. Where appropriate, capture the costs related to this unplanned work, allowing for charge-back to that part of the business making the request.

Understand and Manage the Cost of Demand

Automatically calculate the cost for the work performed on incidents and other requests based on the resources assigned. The cost and incident information provided rolls up to programmes and assets, allowing portfolio managers to make better decisions about their investments, including which to enhance, which to maintain, which to consolidate and which to stop.