CA Clarity - Support

CA Support

The Clarity application is, of course, supported extensively by CA, who provide comprehensive, dependable software support services around the globe, so that "no matter what," your CA Clarity software is always available and running at peak performance.

Product Support

Product Support is provided as part of an active maintenance contract with CA. It is a flexible, easy-to-use service that provides timely, effective support for CA Clarity software products, offering round-the-clock problem diagnosis and resolution by CA Support Services professionals via the phone or web.

Self-Service Support

CA provides a secure web site for users to make inquiries and log software issues. Registered users personalise a home page, then use it to register issues, ask support-related questions, search for information and keep records.

Once registered with self-service support, users can:

• Create and update your personal profile
• Create and update your CA Clarity product profile
• Search the CA Clarity support knowledge base
• Participate in online user forums
• Enter new queries or software issues
• Review and update the status of queries and issues
• Generate a query report and issue status report

The CA support site holds an extensive library of product-related literature (e.g. manuals, guides) plus information on releases, bug-fixes etc.

The address for the CA self-service support site is: http://support.ca.com

Sandhill

In addition to the CA support included as part of your ongoing maintenance agreement, we also provide continued support to our customers on their specific instances of Clarity.