Meisterplan implementation by Sandhill

Sandhill is a highly successful organisation and for over 25 years has provided comprehensive solutions and first class service to its clients. Our experienced consultants, with our client focussed approach, have supported successful implementations of process and system solutions in a range of industry sectors. We have worked in many organisations, in both public and private sector, blue-chip and SME. In some areas we have been actively involved with the same clients for more than 20 years.

System Implementation Approach

Meisterplan implementations inevitably vary from client to client, reflecting each customer’s particular circumstances. We don’t believe that there is one ‘right answer’, but there are a lot of wrong ones. Using our knowledge and experience we guide our clients towards the right balance between cost incurred and benefit realised.

However, in summary, system implementations typically follow two broad approaches, namely:

  1. The client trials an “out of the box” configuration for an agreed period of time, to assess whether the standard features meet their essential requirements. Typically, this approach is adopted where the tool is required to support existing portfolio and resource management processes, and to deliver efficiencies in the way the existing processes operate. Where specific requirements are not adequately addressed by the standard configuration, Sandhill will configure Meisterplan to ensure client expectations are achieved.
  2. The client requires Meisterplan to be implemented as part of a specific business change project, where the existing portfolio, project and resource management processes are being re-engineered. Typically, this approach will involve the client and Sandhill working together, as a joint team, to ensure that the new processes and Meisterplan are aligned and will deliver the benefits.

The key stages of a typical implementation are:

Initiation

This Step provides the platform for developing a close working relationship with the client and ensures that solid foundations are put in place for the project. Client objectives for the project and key stakeholders are agreed, as well as the specific benefits which the client wants to achieve following Meisterplan’s implementation.

Understand and define processes and changes

The existence of a change project indicates that there are issues to address. Before making any recommendations on future processes, we need to understand the scale, scope and type of the related issues. The extent of our work depends greatly on the size of the organisation concerned, the number of people involved in the processes and how much work has already been completed. This could involve, but may not be limited to:

  • Interviewing key stakeholders
  • Process ‘walk-throughs’ and mapping
  • ‘Swim-lane’ analysis
  • Identifying constraints, bottlenecks and dead-ends
  • Model development (future options)
  • Process simulation with process actors
  • Factors to consider in all of the above include location, work-patterns, current/future responsibilities, structures, costs etc.

    Please note that if any of this work has already been completed, we would utilise that in finalising the business processes.

    Agree System Configuration

    This Step determines how projects and portfolios will be prioritised, planned and resourced in Meisterplan. Roles, responsibilities and the associated business processes will be agreed, following which, the “out of the box” functionality (including reporting) is assessed, to ensure that the solution will meet client expectations. This assessment may result in Sandhill making changes to the standard configuration, including new or amended reporting functionality.

    User Process and System Testing

    This Step is concerned with establishing a test environment in which the client can ensure that Meisterplan and any new associated business processes comprise an integrated and effective solution which will deliver the anticipated benefits for the project. Sandhill will assist in testing, the training of those client staff carrying out the testing activities and in loading any data required for testing purposes.

    Implementation

    This Step is concerned with planning the successful rollout of Meisterplan. Plans for User training, data loading and cutting over to Meisterplan will be agreed. Following Go Live, Sandhill can provide post-implementation support to gain user interest and adoption, complete any training/mentoring required to ensure that the system is embedded with minimal teething problems.