Support

Ask the experts who know erwin best – Sandhill tap into the accumulated data modeling knowledge of our entire company and get the answers you need from Sandhill’s erwin product support specialists.

Take advantage of Sandhill’s accumulated knowledge, to get the answers you need from our product specialists.

In addition to the support and maintenance you receive from our software vendor partners, we can also provide additional packages dependent on your requirements.

What we do

Telephone and Email

Options for fast, reliable and accurate first and second-line support, via telephone and email. Founded on hands-on experience with problem troubleshooting, diagnosis and resolution

Webcasts

Webcasts with expert demonstration of product features and functionality, combined with best-practice guidance

Software Licence Administration

Software licence administration, including advanced notification of maintenance renewals and resolution of procurement issues

Notification of New Releases

Notification of new releases, upgrades and bug fixes, including implementation advice when and where appropriate

Software upgrades

Assistance with software upgrades

User Conferences

Free access to our Sandhill User Conferences, which inform you of recent product updates, direction and allows for networking with other software users

Find out more

erwin Data Modeler

erwin Data Modeler is the industry-leading data modelling solution that enables organisations to discover, design, visualise, standardise and deploy enterprise data through an intuitive, graphical facility built on industry standards and best practices.

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Have someone contact you about your support requirements: