The Intellectual Property Office
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The IPO had a tool, but it wasn’t actually adding value to the process of the data modelling. What I felt I needed to do was to justify the need for a genuine data modelling tool and to better prove the added value that that could give us. I was concerned that my reputation within the office could be damaged, if bringing in a dedicated tool didn’t produce the benefits that I’d been convincing people that it should.
I started with erwin software in March 2014. I could use a free edition, which allowed me to trial it for quite some time. The first contact with Sandhill they were just telling me that they were there to support, even if we were only using the free edition. Considering I hadn’t actually brought anything at that stage they responded very quickly to help me to move forward. We’re now working with erwin and we’ve got Sandhill Consultants on-site helping us to do that.
Over the last year or so I’ve been dealing with two software companies and the difference between Sandhill, and with the second company has been startling. In terms of the responsiveness, the helpfulness without the pressure of trying to sell us software. I think Sandhill like to build up a real relationship with their customer to help them use the tool rather than just buy it. They’ve run a user day where I was able to see some of the features that the latest version of erwin was coming out with. They’ve helped me with getting consultants on site in order to train my staff. Without Sandhill we would still be at the very very early stages with erwin, we wouldn’t have been able to offer any of the benefits that we’ve already offered to projects in the organisation. Working with Sandhill now, means that I can concentrate on other things, that it takes up less of my time, my team are much more productive. Sandhill have been extremely helpful and responsive, and I’ve really enjoyed working. I’m looking forward to continuing with erwin with Sandhill’s help. I hope to keep the relationship going forward for years to come.